Although you don’t accept them, the era of service robots really is coming |

New wisdom: According to Jeevan Vasagar, author of the article, Financial Times, compiled by Xinzhi Sole and reprinted without permission!

In Europe and the United States, the threat of artificial intelligence is very rampant. Many people worry that the rapid development of artificial intelligence will cause a large area of ​​unemployment and lay-off. However, in Singapore, which severely restricts foreign workers, many companies have long been in a shortage of talent. Therefore, robots have begun to be used to ease the labor crisis in the service industry. From restaurants to hospitals, robots can help companies to maintain their livelihoods in a labor-intensive market environment.

In Pok Pok State, a private hospital called Mount Elizabeth Novena, operated by Parkway Pantani, uses technology developed by IBM’s Watson Labs to create a robot “nurse” — it can turn on a comprehensive care model to monitor patients The physiological characteristics. In response, Chief Operating Officer Louis Tan said: “At present, the Chinese government has more and more restrictions on hiring foreign workers. It is difficult for us to hire skilled workers. Therefore, we must turn to high-tech.” This robot will Information on physiological indicators such as blood pressure and heart rate obtained from the indicator is collected, and an algorithm is used to estimate the possibility of deterioration of the patient's condition.

This robot was put into trials this year and has now made great contributions to monitoring the patient's condition. “In the past, human involvement was needed in this monitoring process; but now, we can complete the entire process using only technical analysis,” Mr. Tan added. “Of course, this does not mean that nurses have nothing to do. Instead, The nurses just got a strong right hand at work, which can greatly improve their efficiency and safety in taking care of patients."

Near the National University of Singapore, there is a restaurant serving Malaysian and Chinese dishes called Chilli Padi Nonya café. There, a robotic waiter has already put into use. It can walk slowly between the tables and at the same time sounds like a birdie: "Can you clean up the table for me?" - not because it's lazy, it's really impossible to pick up cups and plates , so customers need to put the used utensils on a large plate, and then back to the kitchen by robots.

The manager of this restaurant, Kannan Thangaraj, said: “In Singapore, it is very difficult to bring in labor from overseas, so with the help of robots, everything is much simpler. In addition, because robots are popular with customers, the number of repeat customers is increasing. It's really like Han Taipu."

But in reality, not everyone is willing to accept such service robots. Earlier, in a Singaporean restaurant, a robot responsible for cleaning up the tables was crushed by the employees. What hatred was it?

Currently in Singapore, there are still a few companies that have started using such robots. One of the most important factors to say is that the cost is too high. It should be noted that Singapore's indigenous robot company Unitech Mechatronics has priced these robots for US$ 34,340. It is heartening to note that in order to allow more restaurants to try out such service robots, the generous Pok Government decided to reimburse 70% of the cost. In addition, they also announced in the latest financial report that they will spend more than US$450 million over the next three years to support the placement of such service robots, aiming to provide moderate prices for the development of SMEs. Robot.

It is undeniable that the use of industrial robots around the world is about to usher in a big explosion. According to a survey conducted by the International Robotics Federation, the sales volume of industrial robots in 2015 was approximately 248 thousand, far exceeding the sales volume of service robots. In 2014, the sales of service robots were 24,000, only a year ago. It rose by two thousand. In spite of this, there are analysts who predict that technological innovation will allow service robots to accomplish more difficult tasks, and at the same time, they will be better able to adapt to unpredictable external environments. It seems that worldwide, service robots are The market will soon show an outbreak.

Via Financial Times

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